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Service Order Management Module (SOM) |
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SOM manages order processing, and moves of services and equipment. This module tracks orders initiated, pending and completed. It identifies all chargeable components (posted automatically to the billing module).
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Customers can place orders over the web and check the status too. SOM provides automated work orders. It tracks their status; pending or completed. It automatically updates equipment and cable inventories.
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Repair Administration Module (RAM) |
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Repair requests can be made and subsequent status checked over the web. The system generates tickets and provides tracking and disposition information. RAM quickly schedules and manages appropriate repairs by immediate updates from the Inventory, Network and Warranty Admin modules. It can verify vendor billing, track warranties and vendor assignments, and charge billable repairs to customers.
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Network Administration Module (NA) |
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Manages details of vendor billing to the phone company and billing to its customers. It enables professionals to determine the elements and complexities of services to customers.
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Inventory Management Module (IM) |
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A common library of codes tracks individual service and equipment items offered to customers. Inventory is capable of distributing costs to the Billing module on the basis of unit rates.
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Management & Operational Reporting System Module (MORS) |
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Over 80 reports can be generated periodically and printed/emailed automatically.
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Warranty Administration Module (WA) |
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Amendments and cancellations automatically update dealer/manufacturer accounts,
issuing invoices and credit/debit notes automatically when required. Because the workflow
and audit trail are handled correctly, your financials are always accurate and up to date.
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Data-Driven (User Managed) Roles based Security Module (DDS) |
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Whether you are looking for an advanced messaging technology to deploy in your next
project, or you are looking to replace an existing technology with a better one for reducing
latency and increasing throughput, or if you are looking to the best way for maximizing your
ROI, DDS is the one, and only, answer.
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