Customer Relationship Management Software
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CRM
Software
A Product of Seasia Consulting
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In the competitive world
of marketing, CRM - Customer Relationship Management is the
key to success. Seasia Consulting
understands the unique requirements of (CRM) customer relationship
management.
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Features
CRM empowers
you to : |
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Customer
Care Wizard - Gold
has been specially designed to cater to the needs of vehicle
selling dealerships, where customer relationship management
is success.
Seasia
Consulting has developed a software application to
capture, manage and present, data regarding
- Promoting sale of items to customers.
- Keeping a record of such sales. Presenting it in a graphic
manner giving densities by locality. Analyzes the data to
draw conclusions regarding future sales strategies.
- Booking and planning of services.
- Reminding customers to bring in their vehicles for servicing.
- Forecasting volume of work by day.
- Automatic preparation of the free service coupon redemption
monthly REPORT.
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- Automatically plotting the sales on a map by locality
to show the densities.
- Analyzing statistical data to project future requirements.
- To remind staff to wish its customers on their birthdays
and or anniversaries.
AIM
- Facilitate the capturing, management, and presentation
of data pertaining to a customer.
- To substantially reduce the overhead expenditure required
to manage and use customer data.
- To simplify procedures, optimize resources and economize
in managing a dealership.
- Monitor attendance in real time.
- To dynamically update the services performed on vehicles.
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Details
CRM Software:
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The product has been
designed in five distinct modules
- Customer Profile
- Financier Profile and defaulting financiers
- Reminder management
- Service Planner
- Reports
Ordinary PC(s) with windows 98 or higher.
One of the computers that will be designated as the server
should have a 18 GB hard disc. Number of computers depend's
on the number of clients that need to be installed. There
is no need for a special server as such.
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The maintenance of the database is dependant on the number
of clients. It can be maintained in
- Microsoft access, which comes free with all computers,
for use by one server and up to two clients.
- SQL server on the computer designated as the server, for
one server and up to a max of seven clients.
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