Customer Relationship Management Software::Seasiaconsultng


	....has been specially designed to cater to the needs of vehicle selling dealerships, where customer relationship management software is successful.

	Seasia Consulting has developed a software application to capture, manage and present data regarding

	Promoting sale of items to customers Keeping a record of such sales. Presenting it in a graphic manner giving densities by locality. Analyzes the data to draw conclusions regarding future sales strategies. Booking and planning of services. Reminding customers to bring in their vehicles for servicing. Forecasting volume of day to day work. Automatic preparation of the free service coupon redemption monthly report. Automatically plotting the sales on a map by locality to show the densities. Analyzing statistical data to project future requirements. To remind staff to wish its customers on their birthdays and or anniversaries.


	Facilitate the capturing, management, and presentation of data pertaining to a customer. To substantially reduce the overhead expenditure required to manage and use customer data. To simplify procedures, optimize resources and economize in managing a dealership. Monitor attendance in real time. To dynamically update the services performed on vehicles.


	The product has been designed in five distinct modules

	Customer Profile Financier Profile and Defaulting Financiers Reminder Management Service Planner Reports


Requirements for the software:

	Ordinary PC(s) with windows 98 or higher. One of the computers that will be designated as the server should have a 18 GB hard disc. Number of computers depends on the number of clients that need to be installed. There is no need for a special server .

	The maintenance of the database is dependent on the number of clients. It can be maintained in:


	Microsoft access, which comes free with all computers, for use by one server and up to two clients. SQL server on the computer designated as the server, for one server and up to a max of seven clients.

Macro Planning